Our Guarantee
CDROM2GO.COM guarantees all products and services performed. We shall replace any product that is deemed defective by reason of workmanship or materials.
General Hours of Operation: Mon-Fri 9:00am-5:00pm MST/Arizona.
Sales Support: Mon-Fri 6:30am-6:00pm MST/Arizona.
Technical Support: Mon-Fri 9:00am-5:00pm MST/Arizona.
Customer Support: Mon-Fri 9:00am-5:00pm MST/Arizona.
Current Arizona Time:
2:40 PM-MST/Arizona
Email Policy
We elect to send promotional materials via e-mail to our existing customer base and to those who opted in to our email distribution list. We only use our customers emails for our own use and we do not provide any customer information to any third parties. Customers will receive email notifications of special offerings as long as they are subscribed to the CDROM2GO email program. Any person may elect to remove themselves from the list at any time. If for some reason you are having difficulty in being removed from our list please call us toll-free.
Shipping
For online orders we use UPS shipping rates provided by UPS directly; using their published shipping rates. Orders received before 2:00 PM MST/Arizona will usually ship the same day.
Free Shipping offers are only for the continental United States, and are shipped ground, unless othewise specified.
Anytime a customer re-directs their shipment from the original address given, the customer's credit card will be charged for this service. UPS charges for re-directed packages are: $5.00 per box for ground shipments, and $10.00 per box for expedited shipments.
Returns - USDM Return Form
Payment Methods
We gladly accept cash, company check, cashiers check, money order, VISA, MasterCard, Discover, and American Express. Our credit card processing is provided by VeriSign. The company name US Digital Media will appear on your credit card statement.
International Orders
CDROM2GO.COM gladly accepts international orders. We do not charge tax or duties. Your home nation may charge additional duties or taxes. You may wish to check with the appropriate government agency in your country if there will be any additional duties, taxes or fees. Depending on the country in which you live, alternative payment methods may be required.
Warranties
We offer several warranty programs to fit your needs. Warranties need to be purchased within 30 days of the equipment purchase. See the full warranty list
Your receipt
An online receipt will be displayed as well as sent to your email address. Additionally, you will receive a hard copy receipt by mail with your order.
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