Q: How can I avoid delays with my duplication or replication order?
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- Low-resolution files.
This is the most common reason a job gets delayed. We require all images and files to be a high resolution of 300 dpi (dots per inch) at the actual printable size. Anything lower decreases image quality and will not be usable. If you are unsure of your resolution, or how to check it, refer to the help menu of your program, or contact our Art Department. Images that are low-resolution originally will not increase quality if adjusted to high-resolution; they must be scanned or native 300dpi files.
- Bleeds and templates.
All images MUST have 1/8" bleeds past all edges to allow for shifts and adjustments. We also require artwork to be submitted with our templates. This helps ensure the artwork is setup at proper sizes and printable areas. View our templates for visual details.
- Missing fonts.
All fonts either need to be converted to outlines (curves or rasterized, depending on the program) or submitted along with the artwork.
- Missing linked images.
Any linked images need to be supplied to verify resolution, bleeds, and layout. Each design program has a different way of checking for this. In QuarkXPress, use the Collect For Output feature. With InDesign, use the Package command. FreeHand and Illustrator have Links menus, which will list all placed images in the document.
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Q: How do I know which template to pick; what is the difference?
A: We do have a lot of templates for different printing processes and master content. Knowing which process to use is the best way to narrow down which template you will need. Duplication jobs use low-to-medium volume printing using PhotoPro digital printing on the disc. Replication jobs are silkscreen or offset printed on the disc surface in large volumes; this is usually reserved for 1,000 pieces or more. Details and specifications are noted in the templates for the corresponding processes.
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Q: What size center hole should I use?
A: In most cases, you can choose the center hole size based upon the space needed for your artwork. Really, as long as you create your artwork to our basic specifications with one of our templates, the center hole size can vary depending on the print process you will be doing. If you know you are getting your disc duplicated and will have photographs in your art, our PhotoPro print process is amazing, and gives you a nice, big surface with a 22 mm center hole and a 118mm outer edge. With PhotoPro printing, you can get small-large quantities at a great price. If your print process is going to need a different template, minor adjustments are easy if you submit us a layered file.
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Q: Why don't we offer Photoshop templates for Replication discs?
A: While Photoshop is hands down the most powerful image-editing program on the market today, it is not suited for page layout and does not handle text well at all. Text in Photoshop has to be rasterized (turned into art) and will result in text that appears "fuzzy." It would be irresponsible for us to offer templates that give our customers poor quality text. We can accept artwork in Photoshop, but please understand that your finished product will not be of the highest quality possible. If you must use Photoshop, our suggestion is to "force" our PDF or EPS templates open in Photoshop by using the File>Open command in the menu bar and using a resolution of at least 300 pixels/inch.
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Q: What is a white flood coat?
A: The white flood coat is a layer of white ink applied on a silver CD/DVD face before color printing that acts as a base-coat or primer…
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